Callfu is an omni-channel cloud contact center that allows customers to interact and facilitate discussions with support teams via numerous channels.
CallFu Keeps Your Communications In One Place
In an era where communication is one of the most important aspects of your business, call centers need to provide more than voice support, they need to capitalize on all channels that are available.
CallFu is an omni-channel cloud contact center that allows customers to interact and facilitate discussions with support teams via numerous channels such as through your website, FB Messenger, SMS, app, and more. Using a single interface, CallFu keeps all communications in one place and allows your customer support teams to make clear decisions, faster.
Why choose us
CallFu makes reporting and analytics easy.
Data such as the number of cases, average case handling times, cases by channels, and
by agents are already included in the reporting dashboard. Reports can be exported to CSV
or a spreadsheet for easy import into other dashboard products or business intelligence tools. You can also customize reports by choosing certain performance trends, call satisfaction rates or hold times.
Built on Twilio -Chat Widget For H&M
H&M uses Twilio Programmable Chat makes it easy for you to add chat features into your native web and mobile apps.