
Blade
Ready-made programmable software to help you build a customized contact center build on top of Flex.
Introducing Blade
Blade enables clients to configure commonly requested features, eliminating the need to develop plugins. You can launch a Twilio Flex contact center in days vs. months – saving time and spending. Get features out of the box with blade.


Jumpstart your
Flex contact center
with Blade
Blade enables clients to configure commonly requested features, eliminating the need to develop plugins. You can launch a Twilio Flex contact center in days vs. months — saving time and spending. Get features out of the box with Blade.
Integrations
Blade supports popular CRMs,
ticketing software and Stripe.
Integrations
Blade is customizable to meet your
exact specifications.
Integrations
Blade supports Phone, SMS, Website chat,
Line, Facebook Messenger, WhatsApp.
Built on Twilio Flex. We are proud
to be a Twilio Gold Partner.
Get features out of-the-box using Blade
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Basic features
- Agent Groups
- Call Notes
- Contacts & Search
- Call Disposition
- History (Call, Chat, Message)
- Inbound & Outbound Calling
- Inbound & Outbound SMS
- Outbound Dial-pad
- Voicemail
Advances features
- Custom Domain
- Campaign Management
- Call Recording
- Redundancy & Backups
- SSO / Okta
- Salesforce & Stripe Integrations